Capital Plumbing Reviews
The office staff were more than helpful and the tradesman turned up on time. The young men that came to our house could not have been more helpful and polite. Explained everything that he did clearly and was clean and cleaned up after he completed the task. Very professional business.
Response from the owner:Hi Terry, Thank you for the very kind review and we are so happy we delivered professional service.
Guys turned up in good time and had the job sorted out quickly and professionally
Definitely recommend Capital Plumbing
Definitely recommend Capital Plumbing
Response from the owner:Thank you Adrian. We really try our best to get to all plumbing issues asap.
Absolutely exceptional service from everyone I delt with. The tech and apprentice who came to my house were also wonderful, and had everything fixed up in not time. I wish my memory didn't suck and I could remember their names to give them a shot out because they Absolutely deserve one 🙂
Response from the owner:Thanks for the 5 stars Taylor. I will be checking who attended so I can give them the praise they deserve. Thank you once again.
If I could give 10 stars I would. I called and had a plumber here within the hour. He identified, located and fixed the problem in a timely manner. Not simply good service, it was outstandingly brilliant service.
Response from the owner:Hi Mel, Thank you so much. With our plumbers located all over the Gold Coast we do our very best to get to urgent jobs as quick as possible. Have an amazing day and don't hesitate to call us if you have any issues in the future.
Prompt, clean and tidy. No clean up for me even cleaned floor tiles. Pleasant servic
Response from the owner:Thank you Alison we really appreciate it.
Excellent. Fair price and was able to get to me in a timely manner.
Response from the owner:Thanks for taking the time to leave this review.
Tom went above and beyond
We had a burst pipe on a Saturday and it was all fixed within an hour and he even checked our other pipes to make sure this wouldn’t happen to us again
Such friendly service
Thank you !!!
We had a burst pipe on a Saturday and it was all fixed within an hour and he even checked our other pipes to make sure this wouldn’t happen to us again
Such friendly service
Thank you !!!
Response from the owner:Good morning Madison, thank you for the awesome review as we all know these things happen at the worst time so I am happy our after hours service with Tom leading the way was there for you.
Fast efficient service
Friendly staff and quality installation, highly recommend
Friendly staff and quality installation, highly recommend
Response from the owner:Hi Jason, Thanks for the kind words and of course the 5 stars.
I have used Capital Plumbing on a two occasions and on both occasions they did a good job at a fair price.
Recently I needed a 3 metre section of drainage along an outside wall to be installed so I contacted them again.
I received a quote of $9,572.00 ( the guy arranging the quote clearly had slipped and banged his head).
I don't like giving reviews like this but I feel the general public needs to be aware.
PS. I did the job myself for under $100.
Shameful!
Recently I needed a 3 metre section of drainage along an outside wall to be installed so I contacted them again.
I received a quote of $9,572.00 ( the guy arranging the quote clearly had slipped and banged his head).
I don't like giving reviews like this but I feel the general public needs to be aware.
PS. I did the job myself for under $100.
Shameful!
Response from the owner:Hi Philip, I am sorry you feel this way but lets get the facts straight please. We did not propose to install 3 meters of pipe but put forward a solution that would solve your water seepage problem which you could accept or decline but I know that with our solution there would be no further problems. Our proposal was to eliminate water penetrating through the footings and wall into your laundry. For this we proposed to excavate down to the footings to expose them and the brickwork at the back and side of the property to allow for these areas to be cleaned and then waterproofed. Once this had dried we would slot 100mm pipe and wrap in GEO fabric so that this would catch all the water run off and seepage in the ground stopping it from entering your home. This would then be backfilled with drainage gravel and then the excess spoil would be removed from site.
So yes, you may have did something for $100 but clearly it is not what we were doing to solve the problem you had.
I wish you all the best and thank you for your feedback.
The person called before he arrived, as respectful and friendly,we didn’t have any fuss.
The job was done quickly and we were informed of any delays
Would highly recommend.
The job was done quickly and we were informed of any delays
Would highly recommend.
Response from the owner:So great to hear Mitch. Thanks for letting us know and have a great day.
I called capital to fix a leak they did a bypass that cost $1050.00. But there was still a leak coming from the same spot. I called them back and they said there was a leak in the other pipe they wanted another $1050.00 to fix that. I am not a plumber that’s why I called them to fix the problem. Be careful with this company they will rip you off. I have to now fix the other pipe and fix the holes they left in my wall.
Response from the owner:Hi Fred, Yes there is another leak in a similar area but as you know and we explained is that the first leak that was located by leak detection was on the hot pipe and this is what we have bypassed due to it running into concrete. Now this other leak is coming from the cold pipe that runs with the hot pipe. You were there when leak detection attended so you would understand how it works so I understand your fustration but no matter what you would need to have both of these pipes bypassed and it would cost more than just bypassing one of them. We are more than willing to help you out with this and work out a discount as well so please give our office a call to discuss further and see how we can come to a solution you are happy with.
Just for the record we do not rip anyone off and with our vast experience we work with facts and provide the best solution we can to help everyone out that has a plumbing issue. We cannot see into walls or concrete floors so when you find one pipe leaking until that is fixed there is no way to locate another leak in the same spot. Anyway I will leave it with you and hope to hear from you to help out.
Very happy with the service done by Capital Plumbing. Lincoln was efficient & prompt. Thank you!
Response from the owner:Thank you letting us know and happy Lincoln was able to help.
My plumbers were on time, professional and tidy. They even took their boots off as it was raining outside. I would definitely recommend them.
Response from the owner:HI Janet thank you for the review as this is what we aim to deliver to all our clients.
This is the third time I have needed to use the service and it’s always on time, professional and clearly explained what options you have to fix issues. Highly recommend
Response from the owner:Good morning Darren, thanks so much mate for being a loyal client since 2020 and leaving this review. We are happy to help you with all your future plumbing needs.
Amazing work!
Great communication throughout. Very efficient.
Staff are very friendly and helpful.
Highly recommend 🙂
Great communication throughout. Very efficient.
Staff are very friendly and helpful.
Highly recommend 🙂
Response from the owner:Hi Bianca, thank you so much for taking the time to leave this review and all the kind words. It really means alot to myself and my team when we get this positive feedback because this is what we always strive to deliver. Have a fantastic day.
A++++ service, fixed our burst pipe on the day and was prompt and customer service was A+++ as well. Definitely recommend.
Response from the owner:Good morning Bishop and thank you so much for making my Tuesday morning. It was great to come into the office and see how happy you were with our service. Thanks for taking the time to let us know and we a[ppreciate you telling everyone about us as this is how we have grown over the last 20 years looking after everyone's Gold Coast plumbing needs. Have an awesome day.
Called capital plumbing Southport for a water leak call out fee $230 put a hole in roof and done nothing said it was coming from shower and have to re do waterproofing quoted $7800 called another plumber found the leak under the vanity unit , Big difference from waterproofing the to a leak in pipe charged $315 and fixed the leak.Capital did not refund call out fee , left hole in my roof and sent over the quote. If you are looking for a plumber I would strongly Not recommend capital plumbing Southport
Response from the owner:Good morning Priyarmn, I am sorry you feel like we did not receive the service you wanted from us but to clarify we do not have a call out fee, our plumber was onsite for nearly an hour and he pressure tested the shower combination which passed and then proceeded to do a flood dye test on the shower tray. Green dye was used so when our plumber cut the hole under neath the shower which already was water damaged due to the leak he saw a slight green drip from the pipework from the shower. The only way there could be a green drip was if the shower tray was leaking. We fix and guarantee our shower repairs because we know they are done to last. I wish you all the best and thank you for the feedback.
Very pleasant guys and the work was done well above my satisfaction. I would recommend to any one.
Response from the owner:Thank you Martin, we really appreciate your review and thank you for recommending us to anyone that needs a plumber.
We were extremely pleased with the service we received from Capital Plumbing. They were very responsive and helpful in resolving our issue quickly & efficiently. Riley was very knowledgeable & a pleasure to work with. We highly recommend their service.
Response from the owner:Hi Susan, thank you for taking the time to leave this fantastic review. This is always our aim at Capital Plumbing and will be sure to let Riley know how happy you were with his service.
Our plumber was very nice had awesome communication would definitely recommend
Response from the owner:Hi Apereira, thank you for the review and please tell all your family and friends who to call when they need a plumber.
Excellent service. Highly recommend!
Response from the owner:Thank you Tami, we really appreciate getting this positive feedback as we are always trying our best to deliver an excellent service.
Work was carried out in a timely manner. Tony knew his craft.
Response from the owner:That is great to hear and thanks so much Rod. We will be sure to pass this onto Tony as well.
Excellent customer relations, and problem fixed quickly to our complete satisfaction.
Response from the owner:Thank you Trevor. Have a fantastic day and we really do appreciate you taking the time to give us 5 stars and leave us a review.
Response from the owner:Thank you Shannon.
Aaron was excellent to deal with when renovating our old bathroom. Nothing was too much trouble and he helped turn an old and tired bathroom into a more modern and clean version.
Response from the owner:So great to hear about Aaron so thank you Kylie for taking the time to let us know it really makes a difference for our team.
Prompt efficient service. Thanks guys..
Response from the owner:Thank you Rod.
Very nice and friendly guy, service was very good.
Response from the owner:Thanks so much for the feed back Liliana.
Excellent service. Came out same day to repair a broken gas fitting and ensured my family had hot water. Admin team were kind and helpful and technicians were polite, worked quickly and cleaned up everything. Thank you 🙏
Response from the owner:Hi Susie, thank you for letting us know and I will be passing this on to our entire team.
The plumber who came out was extremely thorough and informative. Compared to the previous plumber that came out this guy was awesome
Response from the owner:Thank you Jean. We try to give our plumbers the training they need so we can keep delivery this service.
Response from the owner:Hi Brent I am sorry you feel the need to leave a 1 star review and thanks for your feedback. I have looked into this and can see we gave you a recommendation you were not happy with to fix your leaking shower. Due to our experience over the last 20 years we do not see the point in a Band-Aid repair of sealing or just doing the tray rather fixing the problem long term so no issues will reoccur. I wish you all the best with repairs that you went with and sorry we were not able to help you further.
Job done on time. Did a nice job. Friendly people. Anushka Approved.
Response from the owner:Hi Anushka, thank you for the five stars and taking the time to leave a review. We wish you a Merry Christmas and happy and safe new year. If you are unlucky enough to have a plumbing emergency please know we are just a call away. Fingers crossed everything is great and thank you again.
Very happy with the service provided by Capital Plumbing. We had Jordan come out to fix an issue at our property and he was very friendly and professional. I would book with CP again 😊
Response from the owner:Hi Tayla, so happy to hear delivered on the service we expect from our team at Capital Plumbing. Thank you for taking the time to leave a review and have an amazing day.
Thank you Captial Plumbing for helping our a business Desiner Living Kitchens out when we need it urgently. Prompt, courteous and priced extremely competitive.
Response from the owner:Hi Jody, no worries at all and thank you very much for the review. We are happy to help with all your future plumbing needs.
Quick response and solved the problem
Response from the owner:Thank you Grant.
I'm Muhammed Aji I'm indgin of borno state siting of Nigeria 🇳🇬
Response from the owner:Thanks for the 5 stars
Response from the owner:Thanks Kossi for your five stars
Great and knowledgeable plumbers. Really friendly and able to diagnose issue very easily. Plumbing issues have been fixed and no issue since. Highly recommended
Response from the owner:Thanks so much for letting us know we really appreciate it. It helps us so much when we get referral business so please tell everyone you know so they know where to go to get their plumbing repairs.
Response from the owner:Thank you for the 5 stars Jerry.
Efficient, hardworking operators. Job done with minimum fuss. Left all in order. Would recommend to anyone with a serious drainage problem.
Response from the owner:Hi Jennifer, we think the team are hardworking as well and so glad we fixed your drainage issue. Thanks for taking the time to leave us a review and five stars.
Jordan from Capital Plumbing was great. He was punctual and friendly. He was able to solve the problems quickly and efficiently.
Response from the owner:Thank you Jesse. We will be sure to give Jordan the great news.
Top job, on time, only took a few minutes.
Response from the owner:Thank you, Jeff.
Couldn’t be happier with the service received from Capital Plumbing. I am so grateful to the team for squeezing in my last minute urgent job. The plumber Aaron was lovely, arrived on time and carried out the job effortlessly. Unlike other companies, the fee structure is clear with no hidden costs or traps. Highly recommend!
Response from the owner:Hi Steph, Thank you so much for giving us 5 stars and leaving this amazing review. Aaron is a new addition and already an asset to Capital Plumbing so it is glad to see him delivery what the high service we expect from all our plumbers.
Response from the owner:We love 5 stars here at Capital Plumbing. Thank you for them Karen. We hope if you have a plumbing issue in the future, we are the ones you call.
Extremely helpful and professional - highly recommend this business
Response from the owner:Thanks for leaving us a review Roy we really appreciate it.
Ya ma photo de profil
Response from the owner:Thanks for the 5 stars
I will now only use this company, who did a great job replacing my hot water system in March . On time reasonable rates and great tradesmen then and equal service today.
Response from the owner:Good morning Paula and thank you for the review. Hopefully you don't need us soon but we will always be here to support you when you do need us. Thank you so much for using us again as this is how we have built our business over the last 20 years.
Great service went over and beyond with replacing a hot water cylinder thanks again Aaron appreciate all the updates and communication during the process
Response from the owner:Thank you for the 5 stars and kind words Dolores. Aaron has just joined our team and we are so happy he has doing exactly what we expect from all our plumbers.
Speedy service. Turned up. Had to do a few extra things to get the job done but we were told. Very friendly. We've been customers for a very long time. Great reliable people.
Response from the owner:Hi Karen and thank you so much for your review. We think communication is key and try to be different to other tradies on the great South East. Thank you so much for the ongoing support.
Prompt, professional and reliable repairs and installation of my hot water service and sink waste. Would highly recommend.
Response from the owner:Thanks Helen.
Very polite, professional and fast. Will definitely use again
Response from the owner:Thank you Gus.
