Capital Plumbing Reviews
Kaylene O'Brien
4 days ago
Brad helped fix my toilet with a leaking seal!
Response from the owner:Thank you Kaylene.
Natalie Greenaway
4 days ago
Response from the owner:Thank you Natalie. Do you happen to remember the plumber who attended as we love giving them the great news as well?
Levi
4 days ago
Thanks Brad for fixing my leaking taps! Great service and friendly!
Response from the owner:Thank you Levi. Glad you were happy with Brads great service.
AA TL
5 days ago
Great and knowledgeable plumbers. Really friendly and able to diagnose issue very easily. Plumbing issues have been fixed and no issue since. Highly recommended
Response from the owner:Thanks so much for letting us know we really appreciate it. It helps us so much when we get referral business so please tell everyone you know so they know where to go to get their plumbing repairs.
David Guinea
6 days ago
Excellent service.
The plumber (Lincoln) was friendly, knowledgeable, and professional. I couldn't have hoped for a better experience.
Response from the owner:Hi David, thank you so much for this review we really do appreciate the time you have taken to do this and how much it helps us let new clients know we are here to help. I will be sure to pass this on to Lincoln as it will make his Friday. Have a great day.
Luke Unser
1 week ago
Brad from Capital Plumbing recently fixed our blocked shower, and we’re very happy with the service. He was friendly, professional, and did a great job. We’d happily recommend Brad and Capital Plumbing!
Response from the owner:Hi Luke and thank you so much for taking the time to leave this review. Brad is an asset to our team and have let him know how happy you were with his service.
Hugh Zhou
1 week ago
My experience with Capital Plumbing was very poor. The initial repair appointment was missed, and I was told that parts were needed before the work could be completed. I then booked another appointment but never received a response or any further communication. Reliable communication and follow-through are essential for a plumbing service, and unfortunately that was not my experience. Based on this experience I can't recommend Capital Plumbing.
Response from the owner:Hi Hugh, yes indeed communication is key but we cannot find you in our system and highly disagree with your claims and for this reason we have reached out to Google to report this. At Capital we make a point of arriving on the time we book in with the client and updating clients when parts will be in. If you receive this, please call our office or email us direct so we can understand why you felt the need to leave this against our company.
Samantha Scullin (Sam)
2 weeks ago
Great plumbing service. Amazing communication and service.
Response from the owner:Thank you, Samantha. We feel that communication is very important, so we appreciate your feedback and hope you reach out to us if you have any further plumbing issues.
Justine Russell
2 weeks ago
Arrived within time range, respectful and communicative, replaced worn out faucet with regulation required faucet. Job finished under 30 minutes.
Response from the owner:Good morning Justine, thank you for taking the time to leave this review. We really try to be different to most tradies on the GC. Have a great day.
Noelle Hall
3 weeks ago
Response from the owner:Thank you Noelle
Cathy Peters
4 weeks ago
Very professional service, on time and good communication
Response from the owner:Hi Cathy, thanks for the 5 stars and leaving this review.
Julie Kirton
4 weeks ago
Great professional service.
Response from the owner:Thank you Julie so glad we could help you out.
Ruth Perry
1 month ago
Prompt and excellent service
Response from the owner:Thank you, Ruth, and if we can help with anything else, please let us know.
Deb
1 month ago
They did a great job couldn’t be happier with the results
Response from the owner:Great to hear Deb and we appreciate you taking the time to leave this review. Have an amazing day.
Ali imran Temizer
1 month ago
Good stuff good Knowledge perfect job.
Response from the owner:Hi Ali, glad you think so mate we pride on getting the best plumbers and tradies to work for us at Capital and to continue with their training so we can keep delivering great service. Have a fantastic day and do not hesitate to get back to us if you have any other issues in the future.
Kathryn Johnson
1 month ago
Very good service and knowledgeable don’t feel like getting ripped off . Priced reasonable
Response from the owner:Good morning, Kathryn and thanks for taking the time to leave this review. We have been operating for over 25 years and continue to aim to deliver a high-quality service at the right price to look after our clients. If you need anything else give us a call and please let everyone know how happy you were as this is one reason, we have been around so long with recommendations and repeat clientele.
Robert Botha
1 month ago
Very disappointing experience from start to finish.
The initial response was friendly and helpful, and I was quoted $523 to replace a toilet cistern. I provided multiple photos beforehand, clearly showing the brand and the cistern that needed to be replaced. As professionals, I would have expected them to check availability and advise me of any stock issues or recommend a suitable alternative before sending someone out.
Instead, they arrived, removed the old cistern and left it sitting next to my outside bin. I was then charged $480 for the visit and work completed, despite the original quote being $523 for the replacement.
To make matters worse, I was subsequently sent another invoice for nearly $1,000 to replace the entire toilet.
The communication and handling of the job were extremely disappointing. If there were issues with sourcing the replacement cistern, this should have been identified and communicated before the appointment, particularly when I had already provided photos and the relevant information.
I certainly did not expect to be left with a removed toilet cistern sitting beside my bin and unexpected charges approaching $1,500.
Unfortunately, based on this experience, I cannot recommend this company and will not be leaving a positive review.
Response from the owner:Hi Robert,
Thank you for the feedback. We’re disappointed this job left you feeling this way, and we’ve reviewed exactly what happened.
The original $523.71 quote was provided to the property manager from the photos supplied and was based on replacing the damaged cistern. Once onsite, our plumber discovered that what appeared to be a straightforward replacement wasn’t.
He attempted two different replacement cisterns, including travelling to Reece to source one with the correct dimensions. Unfortunately, after fitting and testing the second cistern, it became clear it could not seal correctly to the existing pan without placing excessive pressure on it and potentially causing another cracked cistern.
At that point, we had a choice: force a replacement to work and potentially leave behind a problem, or stop, explain the situation and recommend the correct solution. We chose the latter.
Our plumber contacted the property manager directly from site, explained what had been found and advised that we would continue trying to source the original Everhard cistern. As our suppliers were showing no stock available, we also provided the property manager with a separate quote to replace the complete toilet suite.
For clarity, the $954.25 was a quote for that future work, not an invoice or additional charge. The original $523.71 quoted replacement was also not charged. The amount invoiced was $484.39 for the time and work already carried out trying to resolve the issue and leaving the plumbing safe.
There is one thing here that we simply got wrong: the old cistern should never have been left beside the bin. We expect better than that from our team, and we apologise.
Plumbing doesn’t always go exactly as expected, particularly when matching new components to existing fixtures. What our customers can expect from us is that we won’t knowingly install something we believe could fail just to finish a job. We will explain what we find, communicate with the person who engaged us, provide the available solutions and stand behind the work we ultimately complete.
That’s how we have built Capital Plumbing, and it’s the standard we expect on every job.
Bernard Sakran
1 month ago
Awesome service - quick response, professional plumber (I think his name was Linc) and great communication.
Response from the owner:Hi Bernard, great to hear you were very happy with our service and specially Lincoln who is an asset we have had at Capital Plumbing for many years now. Thank you for taking the time to leave this review and have a great day.
Sanjeev Kaushal
2 months ago
Very efficient and reliable service. They are very punctual and fixed our all plumbing issues.
Response from the owner:Thank you Sanjeev.
Jilles Sheedy
2 months ago
Plumber was polite and respectful. Fixed the issue quickly. I’m very happy with the service.
Response from the owner:Hi Jilles, Thank you so much for the review and so glad our team delivered for you. Have an amazing weekend.
Saugat Shrestha
2 months ago
Response from the owner:Thanks for the 5 Stars Saugat
Darren Copeland
2 months ago
Jackson attended yesterday - turned up on time and even rang prior to make sure I was home to replace the toilet system and he was fast and efficient and made sure to leave the place clean and tidy when he was finished - thanks again Jackson
Response from the owner:Hey Darran, thanks for much for this great review.
Douglas Barden
2 months ago
The plumber was on time, was here to check our flexible hoses, and gave advise as to what to look for
Response from the owner:Good morning Douglas, and thanks for tasking the time to write this review we are glad you are happy with our service.
Anita Woodrow
3 months ago
The team from Capital Plumbing always come when they say, do a great job and communicate along the way.
Response from the owner:Hi Anita, so glad our team continues to impress as that has always been our aim. Thank you so much as we really do love receiving great reviews like this and appreciate the time you took to write this and help us out. Have an amazing rest of the week.
Nerida Houlahan
3 months ago
Excellent plumbing service , would highly reccomend , very clean , tidy and always top fellas
Response from the owner:Good morning Nerida, we are so thankful for you taking the time to leave this amazing reviews and glad we were able to help out again when you needed us. Have an awesome rest of the week.